Terms & Condition
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Our Terms & Condition
Payment Methods
2 We only become a gateway of your payment details.
3 Our payment provider saves your information only.
Transaction Records
The cardholder must retain a copy of transaction records and Merchant policies and rules. We accept payments online using Visa and MasterCard credit/debit card in AED. safedryver.com will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. Multiple bookings may result in multiple postings to the cardholder’s monthly statement.
Terms and Conditions for SafeDryver Bundle Rides
1. Validity of Bundles
– Ride bundles are valid for the specified duration mentioned in the package (e.g., 10 days for the 3-ride bundle, 30 days for the 10-ride bundle).
– Unused rides will expire after the validity period and cannot be carried forward or refunded.
2. Sharing Rides with Friends and Family
– Bundles can now be shared among friends and family, allowing multiple users to enjoy the convenience and value of the package.
3. Exclusions
– The following locations are not included in the ride bundles:
1. Out of Dubai
2. Dubai South
3. Damac Hills 2
4. Al Ghadeer Village
5. Al Nahda
6. Al Qusais
– Special Discount for Excluded Locations Customers with bundles will receive a *15% discount on standard rates* for rides to these locations.
– Payment for Excluded Locations Bundle rides can still be applied for these areas (e.g., if the bundle covers AED 70 per ride, any additional amount will need to be paid separately).
4. Peak Hours Policy
– Peak hours are from 2:00 AM to 2:00 PM.
– Bundle Customers An additional charge of AED 20 applies during peak hours.
– Non-Bundle Customers The peak hour charge is AED 30.
5. Holiday Restrictions
– Bundle packages do not include rides on Christmas and New Year. Ensure to book rides for these dates separately.
6. Ride Availability
– Rides are subject to driver availability. Advance booking is recommended to secure your preferred timings.
7. Rescheduling and Cancellations
– Rescheduling of rides must be done at least 3 hours prior to the booking time, subject to availability.
– Cancellations made less than 3 hours before the scheduled ride may result in the ride being deducted from the bundle.
8. Non-Refundable
– Bundle packages cannot be refunded.
9. Additional Charges
– Any additional hours or services requested outside the scope of the bundle will incur extra charges as per the standard rate card.
10. Service Standards
– SafeDryver is committed to ensuring a professional and punctual service. However, delays may occur due to traffic or unforeseen circumstances.
11. Acceptance of Terms
– By purchasing a bundle package, customers agree to these terms and conditions. SafeDryver reserves the right to modify terms without prior notice.
For any questions or clarifications, please contact SafeDryver’s support team.
